counseling services

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Madeline V. Gardiner/Thrive Life Counseling, LLC provides the following information to assist clients and members of the public with:

• Requesting access to health care records
• Contacting the state licensing authority
• Filing a consumer complaint

Current and former clients may request copies of their counseling and mental health records maintained by Madeline V. Gardiner/Thrive Life Counseling, LLC. Requests must be submitted using the Records Request Form available upon request.

Requests may be submitted using one of the following methods:

Email preferred
vicki@thrivelifecounselingtx.com

Office phone
(512) 943-2305

To help prevent delays, please include the following information with your request:

• Client full legal name and date of birth
• Current phone number and or email address
• Description of records requested including specific dates if applicable
• Preferred method of delivery such as secure electronic delivery, mail, or in person pickup
• Client signature and date

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

Madeline V.  "Vicki" Gardiner, LPC (Thrive Life Counseling, LLC) is regulated by the Texas Behavioral Health Executive Council, the licensing authority in the State of Texas.

Questions regarding licensure or professional regulation may be submitted through the Council’s website: https://bhec.texas.gov/contact-us/

When submitting an inquiry, select Licensed Professional Counselor as the license type.

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.

Complaints may be submitted online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

When submitting a complaint, include relevant dates, names, and any supporting documentation, if available.

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: HCR_PRU@hhs.texas.gov

A Good Faith Estimate (GFE) is a written estimate of expected charges for non-emergency health care services, required under the federal No Surprises Act. It helps clients understand anticipated costs before services are provided and outlines their right to dispute certain charges.

For more information, visit: www.cms.gov/nosurprises 

Texas HB 1314 (effective September 1, 2025) strengthens price transparency and billing-dispute protections in Texas by requiring clearer written cost estimates and dispute information for applicable health care services. While HB 1314 primarily applies to health care facilities, its intent aligns with the GFE requirements followed by Licensed Profession Counselor (LPC) in private practice.

Madeline V. Gardiner/Thrive Life Counseling, LLC provides Good Faith Estimates to support transparency, informed consent, and compliance with both federal and Texas pricing standards.

You have the right to receive a Good Faith Estimate (GFE) explaining the expected cost of your counseling services. You may request a written Good Faith Estimate for non-emergency therapy services before scheduling or at least one (1) business day prior to your appointment. The estimate will outline the total expected cost of services. If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute the charges. Please retain a copy of your Good Faith Estimate for your records. Good Faith Estimates are provided as part of all client’s intake and informed consent processing.